Area Operations Director
3 weeks ago
A prestigious organisation is seeking an experienced Area Operations Director to lead and manage a team of Estate Managers in ensuring all estates within their portfolio meet compliance requirements and provide an award-winning level of customer service.
About the Job:
Company Overview
We are working with Hawk Brown Recruitment to find an Area Manager to join their client's team. The company provides exceptional services to its customers.
Salary and Benefits
The annual salary for this role is £40,500 + car allowance. Benefits include 27 days holiday + BH, pension, life cover, sick pay scheme and long-standing awards.
Key Responsibilities
- Lead and manage a team of Estate Managers to achieve business objectives and deliver high-quality services
- Cover a portfolio of estates across the South of England, ensuring all estate services meet compliance requirements and provide exceptional customer service
- Monitor the service and provide effective solutions for improvement, ensuring value for money is achieved for customers and leaseholders
- Comply with internal reporting requirements and ensure all estate services are compliant with legislative and regulatory requirements
- Represent the business at stakeholder meetings and provide supporting reports as required
- Manage higher value/complex work contracts and projects to ensure work is delivered to time, budget and agreed quality standards
- Identify opportunities to continually improve the business such as enhancing working practices, expanding the portfolio, achieving cost efficiencies
Requirements
- Must have leasehold management experience
- Deal effectively with unexpected situations and enjoy overcoming challenges
- Have experience as a Line Manager, managing a geographically dispersed team of lone workers
- Understand and have experience of Section 20 of the Landlord and Tenants Act
- Know how to set budgets and have experience in holding resident meetings
- Be comfortable using own initiative to resolve issues and have a positive attitude
- Have excellent communication skills and the ability to manage conflicting priorities
- Have experience of leading high-performance teams and working with Microsoft Office
- Have a full clean driving licence and use of a car
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