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Head of Engineering Services

1 month ago


Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom Department of Work & Pensions - Digital Full time

pbHeadofEngineeringServices/b/ppThisisafantasticopportunitytojoinDWPHybridCloudServicesandleadoneofthebiggestdigitaltransformationsinEurope.Weareusingleading-edgetoolingandtechnologiestobuildbetterservicesanddeliverbetteroutcomesformillionsofusers./ppDWPisUK'slargestdepartment;everyyearwepayover£120billionto18millionDWPcustomers.DWPservicescovereverythingfromhelpingchildren&familiestosupportingrelativesoflostlovedones./ppWehelppeoplefindjobs,supportpeoplefinanciallywhentheyareunabletoworkduetohealthconditions,andensureeverybodyhasthemoneytheyneedtoliveduringtheirretirementyears./ppbYouandyourrole/b/ppAsHeadofToolingServices,youwillsetourvisionandstrategy,deliveringcentrallymanaged,resilientandsecuresharedservices,anddrivingadoptionacrossDWPDigital./ppYou'llbetheServiceOwnerforToolingServices,aswecontinueourexcitingandnecessaryjourneytohybridcloudhostingandintelligenttooling.Yourresponsibilitiesincludeoverseeingincidentandproblemmanagement,changemanagement,servicetransition,andcontinualserviceimprovement./ppbKeyResponsibilities/b/pulliExperienceofleadingandinspiringteamstodeliverstrategicoutcomeswithafocusonserviceexcellence./liliExperienceofbuildingcapabilityandleadingserviceteams,establishingandmaintainingsupportandoperatingmodelsforcriticalservices,withafocusoncontinualserviceimprovement./liliDemonstrableexperienceofaservicemanagementframework,embeddingpoliciesandproceduresinacomplexhybridcloudenvironment./liliExperienceofdeliveringandsupportingsharedservicesatscale,preferablyautomation,orchestrationorCI/CDtools./liliUnderstandingofcloudinfrastructureandsharedservices,specificallyhowtheyshouldbeusedtosupportdeliveryofstrategicbusinessobjectives./li/ulpbWhatWeOffer/b/ppWehaveabroadbenefitspackagebuiltaroundyourwork-lifebalancewhichincludes:/pulliFlexibleworking,flexihours,andflexidays./liliHybridworking:sometimeinahubwiththeteam,sometimeathome./liliFamily-friendlypolicies./liliDiscountsandsavingsonshopping,fundaysout,andmore./liliInterest-freeloanstobuyabikeoraseasonticket./liliProfessionaldevelopment,coaching,mentoring,andcareerprogressionopportunities./li/ulpbLocation:/bYou'lljoinusinyourchoiceofoneofourbrilliantdigitalhubsinManchesterorNewcastle-upon-Tyne./ppbHybridWorking:/bWehaveallthetoolsandtechweneedtoenableourpeopletoworkflexibly.Weworkahybridmodelwithamixofhomeworkingandsometimeintheoffice./ppbPay:/bInreturnforyourskills,weoffercompetitivepayofupto£77,740p.a./ppbPension:/bYou'llbeeligibleforabrilliantcivilservicepensionwithemployercontributionsworth28.97%./ppbHolidays:/bYou'llgetagenerousleavepackagestartingat26days,risingto31daysovertime,plusalltheusualbankholidays,andtheoptiontotakeextradaysoffonflexileave./p