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Senior Service Team Lead

2 months ago

Rochester, Medway, United Kingdom Perkins Restaurant & Bakery Full time

About the Role:

We are seeking a highly skilled Service Lead to join our restaurant team at Perkins Restaurant & Bakery.

Key Responsibilities:

  • Ensure all guests are properly greeted, seated, and served.
  • Lead by example and demonstrate exceptional customer service skills.
  • Manage cash handling, credit card transactions, and guest checks with accuracy and efficiency.
  • Maintain a clean and safe work environment, adhering to sanitation and safety standards.
  • Train and develop team members to achieve maximum guest satisfaction and productivity.
  • Monitor food temperatures and handling to prevent foodborne illness.
  • Anticipate and resolve guest complaints in a professional and courteous manner.

Requirements:

  • Basic knowledge of sanitation, safety, and customer service principles.
  • Excellent communication and leadership skills.
  • Ability to multitask and work in a fast-paced environment.

Physical Demands:

  • Ability to stand for long periods, lift up to 20 pounds, and move freely in a restaurant setting.
  • Must be able to work flexible hours, including evenings, weekends, and holidays.