Senior ServiceNow Automation Expert

1 month ago

London, Greater London, United Kingdom Lovin- JobBoard Full time

We are seeking a highly skilled Senior ServiceNow Automation Expert to join our thriving Managed Service practice. This role involves leveraging ServiceNow to deliver superior automation, user experiences and integration with various platforms.

About Us

Version 1 is a leading Technology Services company, delivering impactful change to help our customers navigate the rapidly changing digital-first world. We work hard to ensure we understand what our customers need from their technology solutions and then we deliver.

We are an award-winning company who provide world-class customer service; we have open-door management and balanced policies. Our team is composed of experts in various fields, including IT service management, Oracle ERP, and Cloud Applications.

This position offers an excellent opportunity to develop your skills and experience in ServiceNow architecture, design, and implementation. You will work closely with stakeholders to gather requirements, solve complex business problems, and transform them into ServiceNow solutions.

Key Responsibilities
  • Own the architecture of our ServiceNow platform, ensuring compliance, effective governance, and best practices are applied.
  • Design, develop, and implement service management solutions in the ServiceNow platform.
  • Collaborate with stakeholders to gather requirements, solve complex business problems, and transform them into ServiceNow solutions.
  • Drive process definition, re-engineering, improvement, automation, and gap analysis of current/best-practice business processes.
  • Develop a technical roadmap and implementation plan based upon a current vs. future state, aligned with Business objectives in a cohesive architecture viewpoint.
  • Facilitate the implementation and integration of ServiceNow to other platforms, ensuring a seamless experience for end-users.
  • Test, review, and oversee the launch of ServiceNow solutions to ensure they function as expected and provide significant improvement to the organisation's efficiency.
Requirements

To be successful in this role, you should have:

  • Bachelor's degree in Computer Science, Information Technology, or a related field.
  • Hands-on ServiceNow architect experience.
  • Strong understanding of IT service management and the ITIL framework.
  • Proficient in creating comprehensive and strategic ServiceNow architecture plans.
  • At least 2 of the following certifications (along with an active Certified Master Architect or Certified Technical Architect):
    • Certified System Administrator
    • Certified Application Developer
    • Certified Application Specialist (Performance Analytics)
    • Implementation Specialist (Customer Service Management)
    • Implementation Specialist (Service Mapping)
    • Implementation Specialist (Discovery)
    • Implementation Specialist (IT Service Management)
What We Offer

We offer a competitive salary range of £80,000 - £110,000 per annum, depending on experience. Other benefits include:

  • Quarterly performance-related profit share.
  • An opportunity to join our new V1 Equity success scheme.
  • Strong career progression and mentorship coaching through our Strength in Balance & Leadership schemes with a dedicated quarterly Pathways Career Development review.
  • Financial benefits include pension, private healthcare cover, life assurance, and financial advice.
  • Ways of working now with remote and hybrid working options.
  • Moments that matter and our enhanced maternity and paternity leave policies for life's journey.
  • A large training budget for accreditations and educational assistance for courses relevant to your role.
  • Wellbeing activities, including an innovative Well Tech Scheme, MyGym Discounts, Octopus Car Lease (electric UK only), Yoga, sponsored marathon, and local team sports.
  • Version 1 Annual Excellence Awards and our 'Call-Out' platform where performance is called out and recognised.
  • Our active ESG & CSR initiative allows you to get involved in local fundraising and development opportunities as part of fostering our diversity, inclusion, and belonging schemes.

This is a full-time permanent role with some occasional travel. Permanent applications are ideally sought after due to timeframes. A work permit is required due to visa restrictions.

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