Customer Service Representative
3 weeks ago
Location: Redhill
Salary: £13.30 per hour
The Role: Working in a busy call centre, you will be part of a friendly and professional team. Your main responsibility will be taking inbound calls related to occupational pension schemes. You may also be required to answer queries via email and provide support to the administration and customer service teams.
Key Objectives:
- Forward on escalated calls in the correct manner
- Maintain and develop knowledge of pension schemes
You will work as part of an effective team, providing an efficient and professional service to meet all client/members' needs and promote the Willis Towers Watson brand. This includes communicating with members via email and making outbound calls when required.
Performance Expectations:
- Hit individual (KPI of 50 calls per day) and team targets
- Ensure timely completion of timesheets
About Our Client: Willis Towers Watsons Technology and Administration Solutions (TAS) is a global line of business that provides outsourced pension administration services to occupational pension funds. With operations in Germany, UK, and US, we have worked with some of the world's leading organizations for over 25 years.
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