Regional Account Manager

4 weeks ago


Birmingham, Birmingham, United Kingdom Florence Full time

At Florence, we're revolutionising health and social care staffing with innovative technology. Our mission is to provide exceptional customer service and drive growth across the UK.

We're looking for a skilled Account Executive to join our operations team. As a key member of our team, you'll take ownership of customer support in your geographical area, working closely with our collaborative and passionate team to drive Florence's growth.

Key Responsibilities

  • Build strong relationships with Florence users at care homes and various care settings to deliver exceptional customer service.
  • Identify opportunities for healthcare professionals within your region and ensure clients' needs are fulfilled with adequate staffing numbers.
  • Work with our team to drive Florence performance and adoption across your geographic territory.
  • Support Regional Account Managers in ensuring all clients reach successful onboarding and retention as Florence customers.
  • Engage with active clients and re-engage with churned clients to drive growth.
  • Attend to general enquiries received via email, telephone, and our live chat.
  • Consistently reach and exceed monthly team KPIs.
  • Become an expert in your marketplace and contribute to business plans and growth strategies.
  • Contribute to the overall success of the team and reaching business targets.

Requirements

  • Proficient in IT.
  • Prior experience in customer engagement.
  • Excellent interpersonal skills to build strong relationships.
  • A strong passion for and/or exposure to the Health & Social Care industry.
  • Demonstrates exceptional communication abilities.
  • A strong desire for continuous learning and personal growth.
  • A collaborative team player.
  • Organised and skilled in effectively prioritising workload.

Benefits

  • Competitive salary.
  • 25 days annual leave with option to purchase additional days.
  • Private healthcare insurance.
  • Enhanced maternity and paternity leave.
  • Cycle to Work Scheme.
  • Railcard scheme for under 30's.
  • Flexible personal benefits.
  • Wellness support.
  • Innovative, fun, friendly work environment.

We promote an environment for our staff and app users that welcomes people from all backgrounds, ethnicities, races, religions, genders, sexual identities, abilities, and personal circumstances, in a spirit of inclusivity and belonging.

We are proud to be an equal opportunities employer, and believe we find our strength in our diversity. If you require any accommodation to assist you in the interview process, please submit this with your enquiry.

We offer a flexible, empathetic and highly collaborative working environment. If you are motivated by the prospect of a career with a forward-thinking tech company committed to inclusion, we'd love to hear from you.



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