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Weekend Front Desk Coordinator
2 months ago
Job Summary:
We are seeking a highly skilled and customer-focused Weekend Receptionist to join our team at JCT600. As a key member of our front desk team, you will be responsible for providing exceptional customer service and ensuring a seamless experience for our visitors.
Key Responsibilities:
- Provide professional and courteous assistance to customers and visitors, ensuring their needs are met promptly and efficiently.
- Manage incoming calls and direct them to the relevant department or person, maintaining a high level of customer satisfaction.
- Ensure the front desk area is well-maintained and organized, reflecting positively on the company's image.
- Utilize our customer relationship management system to record and distribute messages accurately and efficiently.
- Offer refreshments to customers and visitors, providing a welcoming and comfortable environment.
- Monitor and analyze switchboard activity to provide valuable insights on customer engagement.
Requirements:
- Excellent communication and interpersonal skills, with the ability to build rapport with customers and colleagues.
- Strong telephone manner and ability to work in a fast-paced environment.
- Impeccable personal presentation and a customer-centric approach.
- A passionate and proactive attitude, with a commitment to delivering exceptional customer service.
What We Offer:
- A highly competitive salary and benefits package.
- A range of training and development opportunities to support your career growth.
- A collaborative and supportive work environment.
- The opportunity to work for a family-owned business with a strong commitment to customer satisfaction.
