Operations Coordinator
2 weeks ago
About the Role
The Operations Coordinator will work closely with the Area Manager to monitor and build on an area within the company. This role is responsible for supporting the Area Manager and Service Manager to achieve the company's aims and objectives, while maintaining the level of quality in the service provided to Service Users in accordance with the company's Quality Assurance Policy.
We have roles available in our office in Limavady.
The Operations Coordinator will assist the Service Manager and Area Manager in liaising with Care Managers, Local Authorities, prospective Service Users, NOK, health professionals, and other agencies connected with training and development of the service.
Key Responsibilities:
- Responsible for sourcing and implementing new packages, with a knowledge of all capacity for both clients and staff in the area
- Working closely with all brokerages and Care Managers within the Local Authorities to establish a good working relationship
- Creation and maintenance of accurate staff rotas, ensuring continuity of care
- Compiling reports for invoicing, payroll, and management
- Setting up new clients on the IT system, uploading package details before the first call takes place, preparing folders for client homes. All new packages must be on the system by the end of the business day
- Maintaining all client activity on the IT system
- To be conversant with the Care Standards Act 2008 for Domiciliary Care Regulations (National Minimum Standards) and legislation governing the service and other regulations concerning the provision of both domiciliary care and residential care services
- To be aware of the Quality Assurance Policy of the company in the provision of a quality service to the Service Users
- To represent the company in a professional manner at all times, on the telephone, face-to-face, or in written communication
- To ensure that telephones are answered promptly and people are spoken to in a polite and respectful manner
- To maintain confidentiality at all times and carry out the company's Confidentiality Policy
- To report to the Coordination Manager any issues regarding the safeguarding of clients
- To ensure the continuous improvement of service delivery
- To participate in company-wide projects
- To carry out any other tasks required by the company
What We Offer:
- A competitive annual salary
- £100 Sign-on Bonus
- £200 Refer a Friend scheme (limitless)
- Monthly and annual staff awards and recognition events
- Training and development opportunities (Level 2 & 3 Health & Social Care)
- Blue Light card
- Exclusive discounts
Essential Criteria:
- Teamwork Skills
- Relationship Management
- Strong telephone skills
- Excellent organisational and planning skills
- Computer literate, including MS Office
- Administrative experience
- Fast Learner | Self-starter | Entrepreneurial spirit
- Must have English and Maths GCSE, Grade C or above
Desirable Criteria:
- Previous experience of rostering a team
- Understanding of legislation concerned with care provision
- Experience working within the Care Industry
Skills & Competences:
- Dedication and commitment
- Good communication skills
- Sound understanding of good care principles
- Ability to cope under pressure
- Calm and patient
- Ability to deal with change or emergencies
- Ability to display empathy and understanding
- Flexible and reliable
- Good administrative skills
- Ability to work at a fast pace environment
- Effectively manage an ever-changing area of clients
#NIOJ
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