Air Operations Manager

3 weeks ago

London, Greater London, United Kingdom Travel Trade Recruitment Full time
Job Title: Air Operations Manager

Travel Trade Recruitment is seeking an experienced Air Operations Manager to join our team. As a key member of our air team, you will be responsible for managing and supporting the operation of the ticketing team.

About the Role:
  • Manage a small team of ticketing executives to ensure accurate, efficient, and professional ticketing support to all programmes within the Group in the UK.
  • Develop processes to fully utilise GDS functionality, improve efficiencies, and provide exemplary service to internal and external clients.
  • Work in partnership with commercial air support to help deliver a global group air strategy.
  • Manage fare distribution through Amadeus FareXpert.
  • Provide air training support to the in-house training team.
  • Report on air-related issues, utilising GDS and internal reservation systems.
  • Provide air support to duty managers.
  • Issue, revalidate, re-issue, and exchange tickets.
  • Carry out quality control checks and seek cost-saving opportunities and better routings to assist sales.
  • Manage GDS queues.
  • Process and apply for refunds, assist with BSP reconciling, and handle ADMs/ACMs.
  • Request and book group travel.
  • Provide air support to sales.
  • Assist with any operational issues, providing relevant reports, support, and advice.
  • Keep up to date with industry and airline trends, acting as knowledge champions and creating a culture of operational excellence.
  • Actively engage in self-learning, committing to self-study through various GDS and airline resources.
About You:
  • Team leader/manager experience within an air team.
  • Expert understanding of Amadeus Selling Platform Connect.
  • Experience working within a tour operator.
  • Solid understanding of private tour operator fares.
  • Accredited ticketing qualifications.
  • NDC.
  • Ability to effectively communicate across all levels of a travel business.
  • Encourage, develop, and mentor direct reports.
  • Flexible, responsive, and adaptable to a changing aviation industry.
  • Meticulous eye for detail.
  • Commercially astute.
  • Natural problem solver.
  • Task and process driven.
  • Ability to remain calm and prioritise effectively while managing a busy workload.
  • Luxury travel (desirable).
  • Amadeus FareXpert (desirable).
  • Amadeus Productivity Suite (desirable).
  • Knowledge of travel reservation systems (desirable).

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