Air Operations Manager

1 week ago

London, Greater London, United Kingdom Travel Trade Recruitment Full time

About the Role:

We are seeking an experienced Air Operations Manager to join our team at Travel Trade Recruitment. As a key member of our team, you will be responsible for managing and supporting the operation of the ticketing team that provides accurate, efficient and professional ticketing support to all programmes within the Group in the UK.

Key Responsibilities:

  • Develop processes to fully utilise GDS functionality, improve efficiencies and to provide exemplary service to internal and external clients
  • Work in partnership with commercial air support to help deliver a global group air strategy
  • Managing fare distribution through Amadeus FareXpert
  • Provide air training support to the in-house training team
  • Reporting on air related issues - utilising GDS and internal reservation systems
  • Providing air support to duty managers
  • Ticketing Team Responsibilities:
  • Issue, revalidate, re-issue and exchange tickets
  • Carry out quality control checks and seek cost saving opportunities and better routings to assist sales
  • Manage GDS queues
  • Process and apply for refunds, assist with BSP reconciling and handle ADMs/ACMs
  • Request and book group travel
  • Provide air support to sales
  • Assist with any operational issues, providing relevant reports, support, and advice.
  • Keep up to date with industry and airline trends, acting as knowledge champions and creating a culture of operational excellence
  • Actively engage in self-learning, committing to self-study through various GDS and airline resources

About You:

  • Team leader/manager experience within an air team
  • Expert understanding of Amadeus Selling Platform Connect
  • Experience working within a tour operator
  • Solid understanding of private tour operator fares
  • Accredited ticketing qualifications
  • NDC
  • Ability to effectively communicate across all levels of a travel business
  • Encourage, develop and mentor direct reports
  • Flexible, responsive, and adaptable to a changing aviation industry
  • Meticulous eye for detail
  • Commercially astute
  • A natural problem solver
  • Task and process driven
  • Ability to remain calm and prioritise effectively while managing a busy workload
  • Luxury travel (desirable)
  • Amadeus FareXpert (desirable)
  • Amadeus Productivity Suite (desirable)
  • Knowledge of travel reservation systems (desirable)

What We Offer:

  • Competitive salary plus commission or annual bonus plan (depending on role)
  • A range of Hybrid working options (as part of an industry leading pilot programme)
  • Enhanced Paid Parental Leave - 18 weeks full pay
  • Company pension plan from start of employment, with employer contributions increasing after 5 and 10 years of service
  • 25 days annual leave - in addition to bank holidays, plus the ability to buy an additional 5 days or sell 5 days
  • Life Assurance (2x or 4x base salary depending on job level and/or length of service)
  • Employee Assistance Program - includes access to wellbeing resources and counselling
  • £1,000 Recruitment Referral Bonus
  • Discounted gym membership
  • Cycle to work scheme
  • Season Ticket Loans
  • Regular Social Events

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