Customer Service Representative
4 weeks ago
We are seeking a highly motivated and customer-focused individual to join our Welcome team at Cliveden. As the face of our property, you will provide a warm and friendly welcome to our visitors, delivering exceptional service and answering questions about our site and the work of the National Trust.
This is a fantastic opportunity to engage with and inspire our visitors, as well as grow support for the National Trust through Membership Recruitment and fundraising. You will be part of a team of 24 staff and 10 volunteers working at Cliveden, and will be responsible for delivering high standards of presentation and ensuring all communications with our visitors are clear and consistent.
As a key member of our team, you will be on hand to answer queries, listen to what our visitors need, and share the right information. You will also have the chance to be involved in different aspects of the visitor experience, from key property events to social media promotion.
We are looking for someone who is enthusiastic about delivering great customer service, a team player who can work on their own initiative, and well-organized and adaptable. If you have a positive attitude and are willing to learn new skills, we would love to hear from you.
What We Offer- Substantial pension scheme of up to 10% basic salary
- Free entry to National Trust places for you, a guest, and your children (under 18)
- Rental deposit loan scheme
- Season ticket loan
- EV car lease scheme
- Perks at work discounts such as gym memberships, shopping discount codes, cinema discounts
- Holiday allowance up to 32 days relating to length of service, plus holiday purchase scheme, subject to meeting minimum criteria
- Flexible working whenever possible
- Employee assistance programme
- Free parking at most Trust places
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