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Client Affairs Specialist

1 month ago

Winchester, Hampshire, United Kingdom Hampshire County Council Full time

Job Overview:

Hampshire County Council's Adults' Health and Care department is seeking a Client Affairs Officer to join their team. This role involves working with vulnerable adults who have been assessed as lacking capacity to manage their own property and financial affairs.

About the Role:

The ideal candidate will be responsible for ensuring the income of clients is maximised and their assets are safeguarded from abuse and exploitation. In accordance with the Mental Capacity Act, the successful applicant will empower individuals to make decisions where possible, or make decisions in their best interests with regard to their known beliefs, wishes, and preferences.

Key Responsibilities:

  • Manage client resources effectively to meet their needs and improve their quality of life
  • Develop and maintain effective relationships with clients, their relatives, carers, and professional support
  • Have a thorough understanding of state benefits payable by the Department for Work and Pensions, as well as eligibility and entitlement
  • Liaise with the Court of Protection and Office of the Public Guardian

Requirements:

  • A person-centred approach to work
  • Excellent verbal and written communication skills
  • Strong numeracy, budgeting, and IT skills
  • Ability to work independently, organise workload, and manage conflicting demands

What We Offer:

Hampshire County Council offers a commitment to continued personal development and wellbeing, alongside an extensive employee benefits package.

Travel Requirements:

The successful applicant will be required to travel to various locations within Hampshire or other local authority areas.

Values Based Recruitment:

We recruit for attitudes and values in Adults' Health and Care. The successful applicant will be expected to demonstrate our 5 core values throughout the application process.

Additional Information:

This post is subject to a Criminal Records Check.