Senior Operations Manager

4 weeks ago


Chichester, West Sussex, United Kingdom University Hospitals Sussex NHS Foundation Trust Full time

Job Overview

The post holder will provide strategic leadership and management to the designated Directorate and its associated workforce and services. They will be responsible for ensuring all clinical and non-clinical performance indicators, targets, and objectives are met in line with national and local standards.

Working in partnership with other members of the Divisional Management Team, the post holder will promote effective governance and ensure that the highest standard of clinical care is delivered. They will contribute to the development, delivery, and translation of Divisional and Trust clinical service strategies, corporate, and divisional objectives.

Main Responsibilities

• Develop and implement effective operational plans to ensure the delivery of high-quality patient care and services.

• Lead on behalf of the DDO, the design and implementation of a robust Performance Management reporting system for the Directorate, to support the services, Division, and wider Trust Governance and understanding.

• Support the investigation of complaints, incidents, PALS enquiries, and near misses, and ensure that issues arising from the investigation are suitably addressed and used as an opportunity to improve and learn within services.

Working for Our Organisation

At University Hospitals Sussex NHS Foundation Trust, we value diversity and want you to feel included. We strive to put the Patient First, as shown in our Outstanding for Caring CQC rating. Your uniqueness and experiences will be part of our creative and innovative community where everyone is encouraged to succeed.

We treat our patients and staff with the same compassion and empathy we expect for ourselves. We're proud to be a Disability Confident Employer (Level 2) and a Veteran Aware Trust.

Person Specification

Essential Criteria

• Masters degree level in Management or Health-related subject or equivalent knowledge

• Experience in a senior management role

Desirable Criteria

• Experience working successfully in a comparable role



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