Foreign Exchange Specialist

About the Role

We are seeking a skilled Foreign Exchange Specialist to join our team at Travelex. As a key member of our team, you will be responsible for providing exceptional customer service and ensuring that our customers' travel money needs are met.

Key Responsibilities

• Nurturing and forming relationships with customers to gain a better understanding of their travel and currency requirements.
• Establishing yourself as a trusted advisor, providing support and advice on great Travelex products and services.
• Engaging with customers to process all foreign exchange transactions accurately and efficiently.
• Delivering on key performance goals both procedural, operational and customer focused.
• Utilising your keen eye for detail to process daily online FX requests and deliveries.
• Implementing best practice legal and regulatory standards and adhering to Travelex compliance procedures.

Requirements

• Numerically proficient – You'll need to have a firm grasp of numbers as you'll be handling large amounts of cash and covering vast amounts of currency regularly daily.
• IT proficient – You'll be dealing with computers and in-house till systems and ordering systems throughout the day. You will receive full training on our systems, however a basic understanding will give you a great start.
• Great Communicator - You'll find talking with people and building relationships comes naturally to you. You'll not only be a great talker, but a good listener who is understanding of people and their needs.
• Desire to succeed – You'll have the drive and vision to want to make a difference, to enjoy what you do, care about the impact you have and the way you make people feel.

What We Offer

• A competitive salary of £12.50 per hour + monthly bonus.
• Flexible hours and shift patterns to suit a variety of lifestyles with opportunities for overtime.
• 25 days holiday (pro-rata) plus bank holidays and the option to sell additional days.
• Pension with a great provider – Scottish Widows.
• A wide range of employee discounts provided by Bravo Benefit.
• Employee wellness programmes that offer guidance and tips on all aspects of wellbeing such as physical, mental and financial.
• A wide range of insurances such as Private Medical, Dental and Critical Illness.

Why Join Us?

We are an equal opportunity employer and value diversity at our company. We believe in delivering exceptional results, service, and positive experiences to our customers every day. If you're passionate about travel, love working with people and enjoy sharing your knowledge and experience with others, then we'd love to hear from you