Reliability Engineer

3 weeks ago

London, Greater London, United Kingdom Butterworths Limited Company Full time

About the Role

You will be a key member of our team responsible for ensuring the reliability and performance of our systems.

As a Senior Site Reliability Engineer at Butterworths Limited Company, you will play a critical role in designing, implementing, and maintaining monitoring tools and processes to ensure continuous tracking of system performance, availability, and security.

Responsibilities

  • Design and implement monitoring tools and processes to ensure continuous tracking of system performance, availability, and security.
  • Proactively identify potential issues through trend analysis and monitoring data, and take corrective actions before they impact customers.
  • Oversee the monitoring and proactive management of product performance, availability, and reliability.
  • Oversee the smooth operation and availability of live systems, ensuring minimal downtime and prompt resolution of incidents.
  • Lead the incident management process, including identification, troubleshooting, resolution, and post-incident analysis.
  • Collaborate with product, development, infrastructure, quality engineering, and customer success teams to ensure seamless deployment and support of new features and updates.

Requirements

  • Demonstrate experience in software development, with a strong background in supporting and maintaining live products.
  • Demonstrate experience in site reliability engineering, live production support, or a related role.
  • Demonstrate experience managing and supporting live systems in a production environment.
  • Show experience working with multiple cloud platforms (e.g., AWS, Azure).
  • Demonstrate experience working with monitoring tools (e.g., Datadog, Splunk).
  • Demonstrate scripting skills (e.g., Python, JS) and familiarity with automation tools.
  • Show understanding and experience with incident management, monitoring tools, IT service management frameworks, and automation processes.

Work in a way that works for you

We promote a healthy work/life balance across the organisation. We offer an appealing working prospect for our people. With numerous wellbeing initiatives, shared parental leave, study assistance, and sabbaticals, we will help you meet your immediate responsibilities and your long-term goals.

  • Working flexible hours - flexing the times when you work in the day to help you fit everything in and work when you are the most productive.

Working for you

We know that your wellbeing and happiness are key to a long and successful career. These are some of the benefits we are delighted to offer

  • Generous holiday allowance with the option to buy additional days.
  • Health screening, eye care vouchers, and private medical benefits.
  • Wellbeing programs.
  • Life assurance.
  • Access to a competitive contributory pension scheme.
  • Save As You Earn share option scheme.
  • Travel Season ticket loan.
  • Electric Vehicle Scheme.
  • Optional Dental Insurance.
  • Maternity, paternity, and shared parental leave.
  • Employee Assistance Programme.
  • Access to emergency care for both the elderly and children.
  • RECARES days, giving you time to support the charities and causes that matter to you.
  • Access to employee resource groups with dedicated time to volunteer.
  • Access to extensive learning and development resources.
  • Access to employee discounts scheme via Perks at Work.

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