Customer Centre Representative
2 weeks ago
A thriving university campus is built on the foundation of a welcoming environment, where students feel safe, supported, and inspired. As the University Partnerships Programme (UPP) onsite team, we strive to create this sense of community through our facilities management services. We currently have an opportunity for a dedicated Receptionist to join our UPP team at Exeter University.
Key Responsibilities:
- Provide exceptional customer service at the Reception desk, handling queries and concerns from students, staff, and visitors.
- Operate the switchboard and computerised system, ensuring seamless communication and efficient helpdesk services.
- Assist in recording planned and statutory maintenance, procurement of goods, and personnel records.
- Liaise with the university client, sub-contractors, UPP staff, and residents to provide a cohesive and supportive experience.
Requirements:
- Previous experience in a similar role, with excellent communication and administration skills.
- Comfortable working with databases and spreadsheets, with a passion for delivering high-quality results.
- Ability to work flexibly, including evenings and weekends, to support the needs of the students and staff.
What We Offer:
- A competitive salary and a comprehensive benefits package, including 25 days holiday, life insurance, pension, and more.
- A fun and dynamic work environment, with opportunities for growth and development.
- The chance to make a positive impact on the lives of students and staff, and contribute to the success of UPP.
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