Optimum Performance Coordinator

3 weeks ago


Birmingham, Birmingham, United Kingdom ENGINEERINGUK Full time
Unlock Peak Performance with EngineeringUK's Optimum Performance Coordinator role

We're searching for a strategic thinker who can optimize our Contact Centre operations, leading to increased efficiency and client satisfaction. As an Optimum Performance Coordinator, you'll create and implement tailored development plans for each team member, ensuring their growth and success. You'll analyze performance data, make informed decisions, and communicate key insights to stakeholders. A competitive salary of £38,000-£58,000 per annum awaits the successful candidate, along with opportunities for growth and recognition within our innovative organization.

Your primary objectives will include: setting SMART goals and providing coaching support; identifying knowledge gaps and implementing targeted training programs; fostering an open-door policy to encourage employee engagement and feedback; analyzing metrics to inform operational improvements; partnering with cross-functional teams to align departmental efforts with broader business objectives.

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