Service Delivery Excellence Specialist
1 week ago
Sopra Banking Software Ltd is a global financial technology company that helps banks and the financial services industry to reimagine how to operate in an increasingly digital world.
We are looking for a talented Service Delivery Excellence Specialist to join our team based in Bristol (Yate).
This is a permanent, full-time role offering a competitive salary of £31,000-£34,000 per annum.
About the JobThe Service Delivery Excellence Specialist will be responsible for managing and improving overall customer relationships, delivering reliable operational support and customer service.
- Understand, monitor, and implement contractual terms and service level agreements.
- Acknowledge customers promptly and treat them in a courteous manner.
- Maintain a working knowledge of each client, their business, and system configuration.
- Excellent interpersonal skills, able to communicate with a wide range of people.
- Strong customer service ethic.
- Work well in a team setting.
- Reliable and ethical, respecting customers' confidentiality.
- Strong decision-making skills and the ability to take the lead.
- Good comprehension of project management methodologies.
- Ability to manage risk.
- Proactive, highly self-motivated, and organized.
- High-level understanding of software development.
- Flexibility as there may be travel involved.
- Comfortable approaching people.
- Good numeracy skills.
- Ability to understand complex technical concepts and explain these in simple terms.
- Able to run basic Linux commands.
- Upwards of two years experience in a customer-facing or similar role within Software, Finance, IT Services, or related industries.
- Competitive salary: £31,000-£34,000 per annum.
- Health & Wellbeing: Private Medical Insurance, Health Cash Plan, Dental Insurance, Eye Care Vouchers, Flu Vaccinations.
- Finance & Protection: Life Assurance, Critical Illness Cover, Pension Plan, Long Service Awards, Payroll Giving, Fleet car provider.
- Leisure & Lifestyle: Cycle to Work Scheme, Holiday Trading, Travel Insurance.
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