Dispute Management Specialist

7 days ago


Teddington, United Kingdom Howells Solutions Limited Full time
This is an excellent opportunity for a motivated customer service professional to join our Repairs and Maintenance team in Teddington. As a Complaints Handler, you will be responsible for handling Stage 1 and Stage 2 complaints, working closely with customers to resolve issues efficiently and effectively. If you have experience of working in a customer services environment and are looking for a challenging role in a fast-paced environment, please apply online now. Salary: £16.00 - £16.80 per hour

Key Responsibilities:

* Providing exceptional customer care and responding to expressions of dis-satisfaction
* Creating plans of actions for complaints to come to a resolution
* Proactively responding to expressions of dis-satisfaction at the initial stage, preventing escalation wherever possible
* Investigating, registering, and reporting all complaints in accordance with company procedures
* Maintaining the Company's complaint log and using the information to report on trends, including lessons learnt and how to improve our service
* Making appointments for further works, if required, and ensuring these are carried out and completed to the resident's satisfaction
* Arranging compensation or goodwill gestures if required, all to be agreed and approved by the Customer Service Manager/Divisional Manager
* Responding to expressions of dis-satisfaction received from residents via the text message service within agreed timescales and ensuring the issues are addressed
* Ensuring resident telephone surveys are carried out and recorded, with the appropriate action taken regarding feedback. Providing a monthly report detailing the findings of the surveys and actions taken to address any issues or problems that have arisen.

Requirements:

* Experience of working within a customer services environment
* Previous experience of working with Local Authorities or Registered Housing Providers (desirable)
* Proven experience of working in a busy environment, delivering successful outcomes within challenging deadlines
* Knowledge of Reactive Maintenance Services (desirable)

What We Offer:

* A competitive hourly rate of £16.00 - £16.80
* The opportunity to work for a modern, forward-thinking business that values its employees
* A dynamic and supportive work environment

How to Apply:

Please apply online now for this exciting opportunity.

  • Teddington, United Kingdom Reccom Limited Full time

    Job SummaryWe are seeking a highly skilled Facilities Management Specialist to join our team at Reccom Limited. As a key member of our operations team, you will be responsible for managing repairs services and ensuring seamless communication with customers throughout the process.As a Facilities Management Specialist, you will oversee escalated or high-risk...


  • Teddington, Greater London, United Kingdom Butterworth Laboratories Full time

    Job SummaryWe are seeking an experienced Environmental Management Specialist to ensure a safe, healthy, and efficient work environment at Butterworth Laboratories.About the Role:Implement environmental management systems, monitor regulatory compliance, and maintain facilities and equipment.Collaborate with laboratory staff to identify process improvements...


  • Teddington, Greater London, United Kingdom Butterworth Laboratories Careers Full time

    The role of Facilities and Environmental Management Specialist is a vital part of our team at Butterworth Laboratories. The ideal candidate will have excellent technical and administrative skills to support the Company in providing its high-quality, service-oriented services to the Pharmaceutical industry.This exciting opportunity involves assisting with...


  • Teddington, Greater London, United Kingdom James Andrews Recruitment Solutions Ltd Full time

    As a Contract Management Specialist with James Andrews Recruitment Solutions Ltd, you will play a crucial role in ensuring the efficient management of subcontractor partnerships.The successful candidate will have recent experience working in Social Housing repairs and voids within a similar role, with a strong ability to identify solutions to drive...

  • Electronics Engineer

    3 weeks ago


    Teddington, United Kingdom NPL Management Full time

    About the Role We're looking for a Senior Electronics Engineer to join our growing Engineering team at NPL. Reporting into the Principal Engineer, you will play a vital part in stretching our capability and taking our research to the next level. In this hybrid role you will spend approx. 2 - 3 days a week on site in Teddington, and 2 - 3 days working...


  • Teddington, Greater London, United Kingdom Butterworth Laboratories Careers Full time

    Become a key member of our team as a Facilities and Compliance Specialist at Butterworth Laboratories Careers. In this role, you will be responsible for ensuring our facilities run efficiently and safely while maintaining environmental compliance.As a specialist in facilities and environmental management, you will have the opportunity to develop your skills...


  • Teddington, Greater London, United Kingdom Build Recruitment Full time

    As a skilled Maintenance Planner Specialist, you will play a critical role in planning, coordinating, and executing maintenance and repair activities across our portfolio. This is an exciting opportunity to utilize your expertise in operational management, team leadership, and customer relationships to drive business success. If you are a results-driven...


  • Teddington, Greater London, United Kingdom Digital Preservation Coalition Full time

    Role OverviewWe are seeking a highly motivated Data Infrastructure Specialist to join our team at NPL. The successful candidate will have expertise in bringing best practice from software development into scientific data management, driving the NPL Scientific Digital Transformation program.


  • Teddington, United Kingdom Howells Solutions Limited Full time

    Job DescriptionHowells Solutions Limited is looking for a Surveying Specialist to join their team in South West London. As a key member of the property portfolio management team, you will be responsible for managing technical and complex projects from start to finish, providing a highly professional and competent service with excellent customer...


  • Teddington, Greater London, United Kingdom RHP Full time

    We are seeking a skilled Maintenance Delivery Specialist to join our team at RHP. Key Responsibilities:Manage fire remediation projects, ensuring they are delivered safely, on time and within budget.Conduct tendering processes and electronic procurement activities for maintenance contracts.Inspect works and reconcile accounts and valuations to ensure...


  • Teddington, Greater London, United Kingdom DiverseJobsMatter Full time

    DiverseJobsMatter is a dynamic and inclusive organisation that values diversity and promotes equal opportunities. We are committed to creating a workplace culture that is welcoming and respectful to all employees.We are seeking a highly skilled and experienced Executive Support Specialist to join our team as a key member of our leadership team. The...


  • Teddington, United Kingdom Build Recruitment Full time

    Job Title: Damp and Mould Administrator SpecialistAbout the Role:We are seeking an experienced administrator to join our team as a Damp and Mould Administrator Specialist. This role will be responsible for managing multiple tasks, including contacting tenants, logging work requests, raising purchase orders, and liaising with various stakeholders.Main...


  • Teddington, Greater London, United Kingdom Build Recruitment Full time

    Job Title: Repair Scheduling Specialist">About the Job:">We are seeking a highly skilled Repair Scheduling Specialist to join our team. As a key member of our housing repairs operations, you will play a vital role in ensuring the efficient delivery of repair services to our clients.">Main Responsibilities:">">Coordinate the daily schedules of up to 20...


  • Teddington, Greater London, United Kingdom Butterworth Laboratories Full time

    Job Title: Environmental Compliance SpecialistJob Description:We are looking for an experienced Environmental Compliance Specialist to join our team at Butterworth Laboratories and ensure that our laboratory facilities comply with all relevant environmental regulations.Responsibilities:Maintain and improve laboratory facilities, including electrical,...


  • Teddington, Greater London, United Kingdom James Andrews Recruitment Solutions Ltd Full time

    About the RoleWe are looking for a skilled Contractor Oversight Specialist to partner with our Housing Association clients in Middlesex.This permanent position comes with an attractive salary package, including £35,289 per annum. Key responsibilities include ensuring suitable distribution of works, collaborating with stakeholders, and reviewing service...


  • Teddington, Greater London, United Kingdom Digital Preservation Coalition Full time

    About the RoleWe are looking for a talented Research Data Infrastructure Specialist to join our team at NPL. As a Research Data Infrastructure Specialist, you will play a key role in designing and implementing improved research data processing, automating manual data capture, optimizing data delivery, and redesigning infrastructure for greater...


  • Teddington, Greater London, United Kingdom NHS Full time

    OverviewWe are seeking a highly skilled and compassionate Clinical Mental Health Specialist to join our team at the NHS. This is an exciting opportunity to work with individuals who require Structured Clinical Management (SCM) services in South West London.The successful candidate will have significant experience in clinical assessment, treatment planning,...


  • Teddington, Greater London, United Kingdom DiverseJobsMatter Full time

    Fundraising Marketing RoleWe are looking for a skilled Fundraising Marketing Specialist to join our team. The successful candidate will be responsible for managing volunteer relationships, delivering engaging talks, and developing effective community fundraising strategies.Key Responsibilities:Recruit and manage a team of volunteers to achieve fundraising...


  • Teddington, Greater London, United Kingdom NHS Full time

    About the RoleThis position requires an experienced Mental Health Practitioner Specialist to deliver SCM services in a community setting, working with clients with Complex Emotional Needs/personality disorder.Key DutiesImplementing SCM plans for patients' mental health treatment and management.Assessing and treating allocated patients within the SCM service...


  • Teddington, Greater London, United Kingdom James Andrews Recruitment Solutions Ltd Full time

    Job Description:We are seeking an experienced Subcontractor Operations Specialist to join our team at James Andrews Recruitment Solutions Ltd.This role offers a competitive salary of £35,289 and the opportunity to work with a leading Housing Association in the UK.Main Responsibilities:To coordinate and manage subcontractor operations, ensuring smooth...