Technical Support Expert for Formula 1 Team
1 week ago
At Visa Cash App RB Formula 1 Team, we believe that every member of our staff can lead innovation and continuous improvement in a competitive and dynamic working environment.
Job DescriptionThis role involves maintaining and enhancing existing systems, contributing to the development of new functionalities, overseeing activities and processes related to the IT HW-SW infrastructure, mainly in terms of the Windows environment.
ResponsibilitiesService Desk Management:
- Coordinate with the IT Team in Faenza to escalate and resolve complex technical problems while promoting IT standards and procedures.
- Establish and maintain service level agreements (SLAs) for incident resolution and service request fulfillment.
Operation Room IT Services Management:
- Evaluate and optimize IT support services for trackside operations during F1 Gran Prix weekends.
Documentation and Knowledge Management:
- Develop and update knowledge base articles and documentation to facilitate self-service and improve first-contact resolution rates.
Estimated Salary: £50,000 - £60,000 per annum. Our dynamic environment offers a range of opportunities for professional growth and development.
To succeed in this position, you should possess:
- Strong problem-solving abilities and a proactive approach to service improvement.
- Relevant certifications such as ITIL Foundation, Support Center Manager, or CompTIA A+ are advantageous.
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