Operations Director
2 weeks ago
Kuehne+Nagel is a leading global logistics company with a strong presence in the Birmingham area. We are committed to providing exceptional customer service and driving growth through innovative solutions.
Job DescriptionAs the Branch Manager for our Birmingham location, you will oversee the customer service team responsible for both air and sea logistics. Your strategic leadership will be crucial in maintaining and expanding our market presence in the region.
Your Role and Responsibilities- Drive local growth and customer experience by implementing effective strategies to meet customer needs and expand our market share.
- Maintain a thorough understanding of the Birmingham logistics market and industry trends to stay ahead of the competition.
- BUILD and maintain relationships with key stakeholders, including customers and internal teams, to ensure seamless communication and collaboration.
- Ensure high levels of customer satisfaction through proactive issue resolution and continuous improvement initiatives.
- Lead the employee experience on site, aligning with our Roadmap goals to foster a culture of engagement and excellence.
- Work closely with customers to understand their needs and provide tailored solutions to support their growth and success.
- Proven experience in logistics, with a background in both sea and air logistics being beneficial.
- A minimum of 3-4 years of management experience, with a strong track record of leading large teams and driving business growth.
- Excellent communication and stakeholder management skills, with the ability to host and lead effective townhall meetings.
- A strong understanding of the logistics market in Birmingham and surrounding areas, with the ability to analyze data and make informed decisions.
- Experience in customer service or sales is highly desirable.
We offer a competitive salary ranging from $80,000 to $120,000 per annum, depending on experience, as well as comprehensive health, dental, and vision insurance. You'll have opportunities for professional development and career advancement, along with a generous paid time off and holiday schedule. Additionally, you'll be part of a supportive and dynamic work environment, with employee discounts on company services and products.
The estimated salary range is based on industry standards and the location of the role in Birmingham. It's subject to change based on individual performance and company budget.
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