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Practice Support Administrator

2 months ago

Leeds, Leeds, United Kingdom Leeds Student Medical Practice Full time

Job Overview

This role will broadly work across practice support areas which will include workflow, reception, and medical secretaries, to provide a positive and friendly professional image and patient experience. In addition, the post holder will provide an outstanding practice administration service to other professionals that may well contact the practice either via telephone, in person, or electronically. The postholder will require a wide range of IT skills, time management and prioritisation skills.

Key Responsibilities

  • Provide administrative support to the practice team
  • Manage patient records and maintain accurate and up-to-date information
  • Answer telephone calls and respond to patient inquiries
  • Provide a positive and friendly professional image and patient experience
  • Work collaboratively with other professionals to provide a high-quality service

Person Specification

Essential

  • Must be able to demonstrate eligibility to work and live in the UK
  • Education to GCSE level or equivalent experience
  • Previous experience of administration in the health sector or able to demonstrate transferable skills from other sectors
  • Good clear and confident communicator
  • Good standard of literacy
  • Ability to work under pressure and prioritize own workload
  • Experience of working with the public

Desirable

  • Experience of EMIS

Skills/Qualities

Essential

  • Excellent communication skills
  • Clear, polite, telephone manner
  • Be computer literate, able to operate commonly used IT packages
  • Able to work as part of team member and autonomously
  • Good interpersonal skills
  • Polite and confident
  • Flexible and cooperative
  • Sensitive and empathetic in distressing situations
  • Ability to work under pressure