Credit Controller

We are seeking a proactive and detail-oriented Credit Controller to manage credit control for Talk Straight Ltd and its associated divisions. The successful candidate will ensure timely payment from our 2500+ customers, resolve payment queries, and play a key role in maintaining the financial health of the company.

Key Responsibilities:

• Customer Liaison: Communicate with customers via phone and email to ensure that all invoices are paid within agreed payment terms.
• Sales Ledger Management: Oversee a sales ledger for 2500+ customers, monitoring payment progress and addressing outstanding invoices.
• Query Resolution: Monitor the credit control inbox, ensuring timely responses to all customer payment queries and reconciling remittances to received payments.
• Interdepartmental Liaison: Work with internal departments to resolve customer queries efficiently.
• Bank Reconciliation: Reconcile daily bank receipts to corresponding invoices in Xero.
• Record Keeping: Ensure all customer contact is accurately documented within Xero to maintain an audit trail of communications.

Monthly Tasks:

• Direct Debit Management: Administer all direct debit payments for Talk Straight Ltd, ensuring timely payment receipt and reconciliation at the end of each month.
• Aged Debtor Reporting: Monitor aged debtor reports to minimise overdue invoices, chasing payments as necessary.
• Cash Collection Forecasting: Prepare and present a monthly cash collection forecast.
• Supplier Invoice Reconciliation: Spend 3-4 days per month assisting with the reconciliation of supplier invoices against original orders. Chase credit notes from suppliers in cases of discrepancies.

What We Offer:

• Full structured training will be provided.
• Regular 1-1's with your line manager to review progress and provide support.
• Annual performance review.
• A friendly, welcoming and supportive culture.
• Development opportunities.
• Flexible working.

We offer hybrid working to promote a healthy work/life balance, working remotely and attending our Ilkley office 1-2 days per week. Therefore you will need to be within a reasonable commute of this office.

Requirements:

• Excellent communication skills, both verbal and written.
• Good organisational skills and ability to multi-task
• Work well under pressure to meet deadlines
• Attention to detail and accuracy
• Negotiation and problem solving skills
• Strong customer service orientation

Benefits:

• Salary up to £27,000 pa DOE.
• Up to 25 days holiday per year plus Bank Holidays.
• Wellbeing day.
• Hybrid working.
• Company events.
• Company pension - 5% employer contribution.
• Referral programme.
• Contractual sick pay.
• Employee Assistance Programme.
• Contractual maternity and paternity pay.
• Health Cash Plan.
• Non-work related training allowance.
• Volunteering day.
• Day off for your birthday.

Talk Straight Ltd is now the leading provider of web filtering, safeguarding and security software for schools and multi academy trusts. We place safeguarding and security at the heart of everything we do and as such have received several awards from the Internet Service Providers Association for providing the best security in the country. We now protect over 2500 organisations against advanced cyber-attacks and keep nearly one million school children safe online with our unique cloud-based platform.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. This job description is intended to convey information essential to understanding the scope of the job and the general nature and level of work performed by job holders within this job. However, this job description is not intended to be an exhaustive list of qualifications, skills, efforts, duties, responsibilities or working conditions associated with the position.