Credit Controller

3 weeks ago

Ilkley, Bradford, United Kingdom Talk Straight Full time
Credit Controller

We are seeking a proactive and detail-oriented Credit Controller to manage credit control for Talk Straight Ltd and its associated divisions. The successful candidate will ensure timely payment from our 2500+ customers, resolve payment queries, and play a key role in maintaining the financial health of the company.

Key Responsibilities:

  • Daily Tasks:
    • Customer Liaison: Communicate with customers via phone and email to ensure that all invoices are paid within agreed payment terms.
    • Sales Ledger Management: Oversee a sales ledger for 2500+ customers, monitoring payment progress and addressing outstanding invoices.
    • Query Resolution: Monitor the credit control inbox, ensuring timely responses to all customer payment queries and reconciling remittances to received payments.
    • Interdepartmental Liaison: Work with internal departments to resolve customer queries efficiently.
    • Bank Reconciliation: Reconcile daily bank receipts to corresponding invoices in Xero.
    • Record Keeping: Ensure all customer contact is accurately documented within Xero to maintain an audit trail of communications.
  • Monthly Tasks:
    • Direct Debit Management: Administer all direct debit payments for Talk Straight Ltd, ensuring timely payment receipt and reconciliation at the end of each month.
    • Aged Debtor Reporting: Monitor aged debtor reports to minimise overdue invoices, chasing payments as necessary.
    • Cash Collection Forecasting: Prepare and present a monthly cash collection forecast.
    • Supplier Invoice Reconciliation: Spend 3-4 days per month assisting with the reconciliation of supplier invoices against original orders. Chase credit notes from suppliers in cases of discrepancies.

What We Offer:

  • Full structured training will be provided.
  • Regular 1-1's with your line manager to review progress and provide support.
  • Annual performance review.
  • A friendly, welcoming and supportive culture.
  • Development opportunities.
  • Flexible working.

We offer hybrid working to promote a healthy work/life balance, working remotely and attending our Ilkley office 1-2 days per week. Therefore you will need to be within a reasonable commute of this office.

Requirements:

  • Excellent communication skills, both verbal and written.
  • Good organisational skills and ability to multi-task
  • Work well under pressure to meet deadlines
  • Attention to detail and accuracy
  • Negotiation and problem solving skills
  • Strong customer service orientation

Benefits:

  • Salary up to £27,000 pa DOE.
  • Up to 25 days holiday per year plus Bank Holidays.
  • Wellbeing day.
  • Hybrid working.
  • Company events.
  • Company pension - 5% employer contribution.
  • Referral programme.
  • Contractual sick pay.
  • Employee Assistance Programme.
  • Contractual maternity and paternity pay.
  • Health Cash Plan.
  • Non-work related training allowance.
  • Volunteering day.
  • Day off for your birthday.

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