Claims Support Specialist
4 weeks ago
Recruit Insure Ltd is seeking a Claims Support Specialist to join our team. As a Claims Support Specialist, you will provide administrative and operational support to Claims Loss Adjusters in managing and processing insurance claims.
Key Responsibilities:
- Assist Claims Adjusters in the preparation, review, and submission of claims documentation.
- Maintain accurate and organized claim files, ensuring all required documents are properly filed and easily accessible.
- Schedule appointments, meetings, and inspections for Adjusters as needed.
- Manage and update claim management systems with current information and status updates.
- Serve as a point of contact for claimants, policyholders, and other stakeholders to provide updates on claim status and gather additional information as required.
- Respond to inquiries from clients and adjusters in a timely and professional manner.
- Coordinate communication between adjusters, clients, and third-party service providers.
- Assist in the investigation of claims by gathering relevant information.
- Prepare preliminary reports and summaries for review by Claims Adjusters.
- Follow up on pending claims and ensure that all necessary steps are completed for claim resolution.
- Assist in the preparation of estimates for damages and losses under the guidance of a Claims Adjuster.
- Compile and maintain accurate records of all claims activities, including communications, assessments, and decisions.
- Generate reports on claim status, outstanding issues, and trends as requested by the Claims Adjuster or management.
- Accompany Adjusters on site visits to assist with inspections, take photographs, and document findings.
- Help in reviewing and analysing claim information to determine coverage, liability, and settlement recommendations.
Requirements:
- Previous administrative or clerical experience, preferably within the property insurance or claims industry.
- Experience in a customer service or support role is advantageous.
Perks and Benefits:
- Salary: Paying up to £30,000 depending on experience.
- Parking onsite.
- Bonus scheme based on team and personal performance.
- Career progression.
- Private health cover.
- Flexible working conditions.
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