Claims Support Specialist

4 weeks ago


Manchester, United Kingdom Recruit Insure Ltd Full time
Claims Support Specialist

Recruit Insure Ltd is seeking a Claims Support Specialist to join our team. As a Claims Support Specialist, you will provide administrative and operational support to Claims Loss Adjusters in managing and processing insurance claims.

Key Responsibilities:

  • Assist Claims Adjusters in the preparation, review, and submission of claims documentation.
  • Maintain accurate and organized claim files, ensuring all required documents are properly filed and easily accessible.
  • Schedule appointments, meetings, and inspections for Adjusters as needed.
  • Manage and update claim management systems with current information and status updates.
  • Serve as a point of contact for claimants, policyholders, and other stakeholders to provide updates on claim status and gather additional information as required.
  • Respond to inquiries from clients and adjusters in a timely and professional manner.
  • Coordinate communication between adjusters, clients, and third-party service providers.
  • Assist in the investigation of claims by gathering relevant information.
  • Prepare preliminary reports and summaries for review by Claims Adjusters.
  • Follow up on pending claims and ensure that all necessary steps are completed for claim resolution.
  • Assist in the preparation of estimates for damages and losses under the guidance of a Claims Adjuster.
  • Compile and maintain accurate records of all claims activities, including communications, assessments, and decisions.
  • Generate reports on claim status, outstanding issues, and trends as requested by the Claims Adjuster or management.
  • Accompany Adjusters on site visits to assist with inspections, take photographs, and document findings.
  • Help in reviewing and analysing claim information to determine coverage, liability, and settlement recommendations.

Requirements:

  • Previous administrative or clerical experience, preferably within the property insurance or claims industry.
  • Experience in a customer service or support role is advantageous.

Perks and Benefits:

  • Salary: Paying up to £30,000 depending on experience.
  • Parking onsite.
  • Bonus scheme based on team and personal performance.
  • Career progression.
  • Private health cover.
  • Flexible working conditions.


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