Customer Experience Manager

2 weeks ago


Brown Edge, United Kingdom Forrest Recruitment Full time
About the Job

We have a unique opportunity for a business-savvy candidate to join our client in the Stoke-on-Trent area. This role will involve working with a new start-up business that has the backing of a well-established organisation.

Job Description

The successful candidate will be responsible for:

  • Order fulfilment, including picking and packaging of products in a well-presented way to meet the brand guidelines
  • Liaising with suppliers, customers, and other brands
  • Operational tasks looking at ways to improve all aspects of the business
  • Manage and maintain stock levels
  • Acting as a brand ambassador
  • Providing excellent levels of customer service and product support
  • Collating feedback from customer interactions and event attendees
  • Planning events, i.e., materials, logistics, and schedules
  • Highlight sales trends and products that are not selling as well
What We Offer

In addition to the chance to elevate your career, our company offers excellent benefits, including:

  • Additional leave
  • Your birthday off
  • Pension scheme
  • Company reward scheme
  • Employee assistance programme

The salary for this role is £28,000-£30,000 DOE, depending on experience.



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