Outpatients Department Supervisor

1 month ago


Harrow, United Kingdom London North West University Healthcare NHS Trust Full time
Job Summary

This is a fixed-term post for 6 months, and the successful candidate will be responsible for the day-to-day operational management of the reception administration team at St Mark's Hospital. The post holder will ensure there is adequate cover for each reception area and service, and will support the General Manager and Service Managers in delivering the Trust's key performance targets for the Outpatients Department.

Main Responsibilities
  • Provide day-to-day line management and leadership of the reception team
  • Be responsible for training and maintaining the team's skill levels
  • Conduct staff appraisals, including objective setting
  • Ensure all mandatory training for the team is up to date and recorded on ELMS
  • Create and implement processes to improve working efficiencies and enhance patient care
  • Be responsible for making sure that staff adhere to rotas
  • Provide regular updates to management when areas of concern are identified
About Us

London North West University Healthcare NHS Trust (LNWH) cares for the people of Brent, Ealing, Harrow, and beyond. Our team of over 8,200 clinical and support staff serve a diverse population of almost one million people. We run major acute services at Northwick Park Hospital, St Mark's Hospital, Ealing Hospital, and Central Middlesex Hospital.

Person Specification
  • Essential: full range of IT skills including Excel, previous experience supervising a team
  • Desirable: customer service, knowledge of Cerner, excellent interpersonal and communication skills, knowledge of Healthroster
Education
  • Essential: GCSE or equivalent A-C English & Mathematics
  • Desirable: qualifications in Management


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