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Customer Service Coordinator

2 months ago

Norwich, Norfolk, United Kingdom Morgan Sindall Construction Full time
About the Role

We are seeking a highly skilled and experienced Customer Service Administrator to join our team at Morgan Sindall Construction. As a key member of our customer service team, you will play a vital role in delivering exceptional customer experiences and ensuring the highest levels of customer satisfaction.

Key Responsibilities
  • Customer Service Delivery: Manage and deliver post-contract services to our clients and customers, continually improving our customer journey and enhancing customer satisfaction results.
  • Administrative Support: Assist in the organisation of customer service operatives' daily diaries, including coordinating works to customers, while liaising with the customer service manager to ensure all correspondence is logged.
  • Communication and Liaison: Deal with correspondence via various channels, ensuring timely acknowledgements and carrying out general office administrative duties, such as letters, scanning, printing, filing, and binding of documents when required.
  • IT and CRM Skills: Utilize Microsoft Word and Excel with CRM database experience to manage customer data and provide exceptional customer service.
Requirements
  • Strong Communication Skills: Possess excellent communication skills, with a friendly yet professional telephone manner.
  • IT and CRM Experience: Have good IT skills, specifically with Microsoft Word and Excel, and CRM database experience.
  • Knowledge and Understanding: Ideally have a knowledge and understanding of responsibility for defects.
Benefits
  • Bonus Entitlement: Eligible for bonus entitlement based on performance KPIs.
  • Holidays: 26 days of annual leave.
  • Life Assurance: Life assurance coverage.
  • Pension: Pension scheme.
  • Private Medical Insurance: Private medical insurance.
  • Additional Benefits: Ability to purchase additional holiday, access to a discount portal, cycle to work scheme, digital GP, employee assistance programme, and sharesave scheme.
About Morgan Sindall Construction

Morgan Sindall Construction is a leading provider of mixed-tenure affordable homes and has a reputation for innovation and excellence in the delivery of high-quality housing development and regeneration projects. We are committed to enhancing the communities in which we work, building quality homes for real people, and looking after our own people. We understand that the success of our organisation comes from the strengths, skills, and personalities of our people. Morgan Sindall Construction is an equal opportunities employer who encourages and values diversity and inclusion within our teams.