Complex Software Analyst

2 days ago


Reigate, Surrey, United Kingdom Willis Towers Watson Full time
Key Responsibilities

This Technical Support Analyst role requires expertise in troubleshooting complex technical issues and collaborating with cross-functional teams to deliver high-quality support to clients.

Your responsibilities will include:

  • Acting as a Subject Matter Expert to provide technical guidance and support to clients
  • Escalating customer issues and working with internal stakeholders to resolve them efficiently
  • Contributing to product improvement opportunities aimed at reducing support costs and enhancing client satisfaction


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