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Compliance Officer

2 months ago

Birmingham, Birmingham, United Kingdom Zen Fundraising Full time
Compliance Officer Job Description

Zen Fundraising is a family-run business committed to ethical principles. We are seeking a skilled Compliance Officer to ensure our fundraising operations maintain the highest standards of compliance and ethics.

Key Responsibilities:
  • Evaluate the quality of work carried out by fundraising teams through in-field observation, mystery shopping, and KPI reports.
  • Assess leaders' and managers' adherence to our training systems.
  • Investigate complaints, attend disciplinary meetings, and evaluate tele-fundraisers' work through call listening.
  • Build good working relationships with all involved in the programme.
  • Adhere to policies and procedures set out by Zen and the Fundraising Regulator Code of Conduct.
Requirements:
  • Problem-solving skills, prioritization, risk management, and performance improvement.
  • Computer literacy with basic understanding of Microsoft Office applications.
  • Ideal candidate has a driver's license and access to a car.
Zen Values:
  • Honesty and Integrity
  • Prioritizing charity partners' interests
  • Quality Orientation
  • Commitment to excellence
  • Teamwork
  • Commitment to learning
Leadership and Managerial Skills:
  • Working to deadlines
  • Conceptual and analytical thinking
  • Negotiation and conflict resolution
  • Personal effectiveness
  • Interpersonal effectiveness
  • Communication skills
  • Creativity and change
  • Self-management and development
  • Presentation skills
  • Problem-solving
  • Numeric skills
General Attributes:
  • Attention to detail
  • Planning and organisation
  • Job motivation
  • Persistence and consistency
  • Adaptability
Development and Training:
  • Support from the GMCC and Directors for compliance and motivation
  • Training, support, and personal development opportunities
  • Opportunities for advancement within the growth plans of our family business

This part-time, permanent role promises to be both challenging and rewarding, with a scope for real impact. With flexible working hours and a competitive hourly rate, this position offers the chance to significantly impact our operations.