Culinary Operations Manager

5 days ago


Newport, Newport, United Kingdom Chartwells Full time
About the Role

We are seeking an experienced and passionate Catering Manager to join our team at Chartwells. As a key member of our operations team, you will be responsible for overseeing the delivery of exceptional food and customer service to our clients.

Key Responsibilities
  • Team Supervision: Supervise and motivate a team of catering staff to ensure the delivery of impeccable food and customer service.
  • Operations Management: Oversee the efficiency of all in-unit operations, including managing inventories, monitoring budgets, and implementing action plans to drive sales and improve customer satisfaction.
  • Communication: Communicate regularly with your line manager to monitor key performance indicators (KPIs) and targets, and to ensure that the team is working towards common goals.
  • Brand Representation: Represent Chartwells and maintain a positive brand image by ensuring that all catering and service operations are conducted in a professional and courteous manner.
  • Service Concept Development: Identify opportunities for new service concepts to drive sales and improve customer satisfaction.
  • Customer Liaison: Liaise between customers and internal teams to ensure that we continue to exceed customer expectations.
  • Training and Development: Support and train our teams, leading from the front to ensure that everyone can excel in their role.
  • Health and Safety: Implement and review Health & Safety standards to ensure compliance across all catering and service teams.
Requirements
  • Passion for Food and Service: Be passionate about great-tasting food and exceptional customer service.
  • Management Experience: Have a minimum of two years of management experience within a similar sector or industry.
  • Team Management: Have experience managing teams in a similar role.
  • Financial Acumen: Demonstrate brilliant financial acumen.
  • Communication and Organisational Skills: Have excellent communication and organisational skills.
  • Ambition and Motivation: Be an ambitious and motivated individual who is always looking to upskill.
About Chartwells

Chartwells is the leading provider of catering and support services to the education sector. We are committed to safeguarding and promoting the welfare of children and expect all employees to share this commitment. Any offer of employment will be subject to successfully completing pre-employment checks, including an enhanced DBS disclosure and a Children's Barred List check.



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