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Institutional Operations Specialist

2 months ago

London, Greater London, United Kingdom CMC Markets Full time

About the Role:

We are seeking a highly skilled Institutional Operations Analyst to join our team at CMC Markets. As an Institutional Operations Analyst, you will play a critical role in providing technical operational support to our CMC Connect team and institutional client base.

Key Responsibilities:

  • Work closely with the CMC Connect Team to globally support the technical on-boarding of new clients, user acceptance testing, and the launch of new processes, technology, and products.
  • Understand institutional requirements from internal and external stakeholders. Liaise with IT and other relevant departments as required to test and rollout through the development lifecycle.
  • On-going maintenance and monitoring of all relevant system configurations and back-office elements of the institutional application stack.
  • Develop internal and external relationships with key business stakeholders – to include all aspects of the end-to-end process of clients connecting to the CMC Connect technology stack, from the client through to CMC's internal Networks Team and any third-party technology intermediaries such as MT4/5 Bridges as well as ECNs.
  • Contribute to institutional IT and product strategy, planning, development, and delivery pipeline.
  • Develop a good knowledge of the activities, revenue types, and turnover remuneration of institutional to support decision making and prioritization.
  • Assist with the implementation of business controls around client set up and management.
  • Work closely with the Business Operations team whilst carrying out daily institutional tasks.
  • Maintain personal/professional development to meet the changing demands of the role, including all relevant regulatory and legislative training.
  • When dealing with all customers, clients, or colleagues, ensure that we provide a clear, fair, and consistent high-quality service that presents a professional and positive image of CMC Markets.
  • Take all reasonable steps to ensure appropriate confidentiality.
  • Undertake such other duties, training, and/or hours of work as may be reasonably required, and which are consistent with the general level of responsibility of this role.

Requirements:

  • Experience managing business process change and technology implementation projects.
  • Knowledge of the institutional derivatives business area preferable.
  • Relevant experience supporting institutional electronic trading business.
  • Experience in Web Services / API's platform.
  • Excellent understanding of FIX desirable.
  • Established interest and awareness of financial markets.
  • Ability to build solid working relationships with key stakeholders internal and externally.
  • Commercially and strategically minded with a strong focus on client service.
  • Strong verbal and written communication skills as well as interpersonal skills.
  • Ability to work and deliver on own initiative and to deadlines.
  • Strong analytical and reporting skills.
  • Excellent attention to detail.