Client Experience Specialist
2 days ago
**Company Overview**
The GelBottle Inc. is a forward-thinking beauty company based in Brighton, with a mission to provide exceptional customer experiences. We are seeking a talented Client Experience Specialist to join our team in a full-time capacity.
This role involves working 3 days a week at our HQ, with the remainder of the time spent working remotely. As a key member of our customer service team, you will play a crucial role in ensuring customer satisfaction by resolving issues efficiently and providing accurate information about our products and services.
Key responsibilities include:
- Responding to customer enquiries via phone, email, and live chat
- Conducting outbound sales calls to promote products and services
- Providing accurate product information and resolving customer complaints
- Reporting common issues and trends to enhance product offerings
We offer a competitive salary of £29,000 - £31,000 per annum, depending on experience, as well as a range of benefits including hybrid working, 25 days holiday, and a healthcare cash plan.
To be successful in this role, you will need:
- Excellent communication and interpersonal skills
- Experience working in an omnichannel environment
- Ability to work in a fast-paced call centre environment
- Confident, articulate communication with clear diction and excellent written English
Benefits and Salary
We offer a comprehensive benefits package, including hybrid working, 25 days holiday, and a healthcare cash plan. Our salary ranges from £27,000 - £30,000 per annum, depending on experience.
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