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Facilities Operations Manager

1 month ago

Bognor Regis, West Sussex, United Kingdom Butlins Full time
About the Role

As a key member of the Resorts leadership team, you will be responsible for managing both internal teams and external service providers to ensure planned and reactive works are completed to the highest standards. This includes all facilities at the resort, including entertainment venues, pools, restaurants, rides, and landscape areas.

This role requires coordination and control to deliver a prompt, efficient, and high-quality service. You will ensure the resort complies with all current statutory legislation, while actively looking to implement processes and procedures to improve operations where necessary.

You will be a real advocate for your team's fulfillment at work, ensuring regular 121s and PDP discussions to support their development and career with Butlin's. You will manage your budget closely, driving your team to deliver KPIs based on sales and costs in line with our business plan and reviewing this regularly to identify areas of opportunity and risk.

This role involves working closely with our Operational Teams to project guest demand and team requirements accordingly. As with all roles at Butlin's, no day will be the same, and you will need to enjoy thinking on your feet, getting stuck in, and ensuring that our guest experience is always your number one priority.

About You
We are looking for an experienced Head of Facilities or Senior Facilities Manager with an excellent operational knowledge in hard facilities management across a range of specialisms. You should have a credible background in a similar M&E infrastructure environment leading large teams that can deal with the day-to-day running of a busy resort.

You will need to have the ability to lead, motivate, and engage your team, even at periods of high demand. You will also need to be able to manage multiple priorities and adapt quickly to changing requirements. With a mixture of permanent team and contractors, it's all about delivering excellent standards.

With strong leadership skills, you should be confident in inspiring your team to deliver amazing results for our teams and guests every day.

About Butlin's
At Butlin's, we're all about fun, excitement, and adventure by the bucketload. For over 80 years, we've been delighting hundreds of thousands of guests each year, whether on a non-stop action family break or our epic Adult-only Big Weekenders.

Ask any of our team, past and present, and one of the best things they'll say about working at Butlin's is our culture. We're all about providing our guests with an Altogether More Entertaining and Fun Break, brought to life through our three mighty values.

So, if you want a role where you Create Smiles, where you aren't afraid to Get Stuck In, and where the team genuinely Cares For Each Other - this could be the perfect fit for you.