Sales and Service Director

2 weeks ago


Tunbridge Wells, Kent, United Kingdom Gallagher Full time

About the Role

We are seeking a highly experienced Sales and Service Manager to lead our New Business and Renewals teams. This key leadership role will be responsible for managing the teams to deliver exceptional sales and service performance.

Key Responsibilities

  • Manage the new business and renewals teams to ensure the delivery of exceptional sales and service performance.
  • Oversee stakeholder management and maintain strong relationships with key stakeholders.
  • Implement and drive KPIs to achieve sales and service targets.
  • Provide coaching and support to team members, developing individual coaching plans to improve performance.
  • Utilise data analysis to make informed decisions and identify areas for improvement.

About You

We are looking for a targets-driven and experienced Sales and Service Manager with a strong insurance sales background. You will have previous experience in people management, preferably in a call centre/sales environment or wider insurance industry. You will also have strong data analysis skills and the ability to use data to drive performance improvements.

About Rewards and Compensation

On top of a competitive salary, you will also receive a wide range of benefits, including a minimum of 25 days holiday, plus bank holidays, and the option to 'buy' extra days. You will also be eligible for a defined contribution pension scheme, life insurance, income protection, and health cash plan.


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