Senior Sales Manager
3 days ago
Join Vodafone UK as a Sales Operations Manager and take on a challenging role that requires strong leadership and strategic thinking. As a key member of our Consumer Sales & Care team, you will be responsible for leading the entire Voice-based sales operation within our In-House teams, managing over 600 agents across our Voice and WebChat channels.
About the RoleAs Sales Operations Manager, you will work closely with the Senior Manager of Consumer Sales and the Head of the CSC department to deliver against Vodafone UK's sales and customer targets. Your key responsibilities will include:
- Managing the Stoke Centre of Excellence and the 600+ Consumer FTE based on site and work from home teams.
- Representing the Senior Manager Consumer Sales, Head of Consumer Sales & Care, and wider Leadership team with internal and external stakeholders.
- Leading all our recruitment and Academy activities to ensure we maintain our current standards while maintaining the budgeted position.
- Continuing to develop the award-winning culture, driving engagement, and establishing the department as the best place to work and an area where opportunities for talent progression are abundant.
- Supporting to create and manage the talent pipeline into the wider business, helping us deliver on our company REACH objectives.
We are looking for an experienced Sales Operations Manager who has a proven track record of driving commercial sales revenues strategies and adapting to different conditions, achieving significant business growth. You will have:
- Experience of managing large, multi-site, geographically dispersed teams.
- Experience of operating in a Sales and Customer-Centric focused environment.
- Strong people leadership and communication skills to guide and influence both inside and outside of Vodafone.
- A proven record of driving Commercial sales revenues strategies and adapting to different conditions, achieving significant business growth.
- The ability to solve complex problems, make confident decisions, and lead change in an evolving environment.
We believe that taking care of our employees is the key to their success. That is why we offer an excellent remuneration and bonus package with up to 28 days holiday entitlement, in addition to bank holidays and paid leave for charity projects. We offer an extensive benefits package that can be tailored to suit you and your family, including employee discounts, retail vouchers, pension plan, and share schemes. We take pride in our commitment to supporting you at every stage of your career by providing top-of-the-range learning and development tools and market-leading parental leave policies.
Vodafone UK is regulated by the Financial Conduct Authority, and all offers of employment for this role are subject to background checks, including criminal (DBS) and financial checks to meet the regulators' standards. If you require any reasonable adjustments or have an accessibility request as part of your recruitment journey, please refer to the Accessibility section of our Careers website for guidance.
Vodafone is committed to attracting, developing, and retaining the very best people by offering a motivating and inclusive workplace in which talent is truly recognised and rewarded. We are committed to promoting Inclusion for All with the belief that diversity plays an important role in the success of our business. We actively encourage everyone to consider becoming a part of our journey.
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