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Customer Operations Manager

2 months ago

Brighton, Brighton and Hove, United Kingdom Octopus Energy Full time
About the Role

We are seeking an experienced Operations Manager to join our team at Octopus Energy Services in Brighton. As a key member of our operations function, you will be responsible for the smooth running of a large field support team, managing performance, day-to-day operations, and tackling exciting new projects.

Key Responsibilities
  • Manage a group of team managers who oversee a large team of field support specialists working alongside field engineers installing low-carbon technology across the UK.
  • Oversee the day-to-day running of the operations function, including team management, operational reporting, managing third parties, and industry compliance.
  • Identify opportunities for process improvements and report back to the Operations Director.
  • Lead internal and external meetings with senior stakeholders.
  • Support employee communication with the management team.
  • Provide operational expertise and support to the teams.
Requirements
  • A confident and experienced people leader who can hit the ground running in a dynamic environment.
  • Experience in delivering programs of work, being super organized, and thinking practically about tasks needed to get the job done.
  • Adaptability, positivity, and proactivity in a fast-paced environment characterized by constant change.
  • A high level of adaptability and agility to manage multiple projects at once.
  • Ability to think creatively and logically to react to changes in strategy.
  • Establishing and working with a network quickly to deliver promptly, with a focus on quality and delivery.
  • Analytical skills, seeking out data to inform decisions.
About Octopus Energy

We are a unique culture where people learn, decide, and build quicker. We empower our people with autonomy, and we're looking for someone who shares our vision of driving the global renewable energy revolution.

We want your hard work to be rewarded with perks you actually care about. If this sounds like you, we'd love to hear from you. Are you ready for a career with us? We want to ensure you have all the tools and environment you need to unleash your potential.