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Team Leader

2 months ago

Hampshire, United Kingdom Victim Support Full time
About the Role

We are seeking a highly skilled and experienced Team Leader to join our Hampshire & Isle of Wight team. This is a hybrid role that combines home working with regular travel to offices in Basingstoke and Southampton.

Key Responsibilities
  • Ensure the delivery of excellent services to victims of crime and retain and develop contracts for services by supporting and managing operational staff.
  • Work collaboratively with the Operations Manager and management team to achieve the implementation of workforce plans and develop the service to maximize positive outcomes for those who access the service.
  • Proactively promote the service, raise awareness of services, and work with professionals collaboratively to improve access to and quality of service.
Requirements
  • An understanding of the Criminal Justice System and the impact of crime on victims and witnesses.
  • An understanding of legislation relating to equal opportunities and diversity, inclusivity, safeguarding, and risk assessment.
  • A practical understanding of the requirement for confidentiality and safe working practice and maintenance of records in accordance with the Data Protection Act and other legal requirements.
  • Experience of working in a challenging and changing environment with an emphasis on customer focus and excellence in service delivery.
  • Demonstrable experience of providing crisis management, support, and guidance in sometimes stressful and difficult situations to a team with a client service focus.
  • Excellent communication, negotiation, and advisory skills, both written and verbal when interacting professionally with a range of agencies and individuals.
What We Offer
  • Flexible working options, including hybrid working.
  • 28 days annual leave plus Bank Holidays, rising to 33 days plus Bank Holidays.
  • An extra day off for your birthday.
  • £500 bonus paid on successful completion of probationary period (pro-rata for part-time roles).
  • Pension with 5% employer contribution.
  • Enhanced sick pay allowances, maternity, and paternity payments.
  • High Street, retail, holiday, entertainment, and leisure discounts.
  • Access to our financial wellbeing hub and salary-deducted finance.
  • Employee assistance programme and wellbeing support.
  • Ongoing training and support with opportunities for career development and progression.