Family Activities Supervisor

2 weeks ago

Weybridge, Surrey, United Kingdom David Lloyd Clubs Full time
Family Activities Supervisor

As a Family Activities Supervisor at David Lloyd Clubs, you will be responsible for leading the safe, enthusiastic, and healthy delivery of our children's activity programme. Your goal will be to give our members an excellent experience every day.

Key responsibilities include:

  • Leading member-obsessed service and member engagement at all times.
  • Leading your team to deliver the children's activities with structure and enthusiasm while encouraging maximum participation of the children.
  • Delivering the children's programme in line with Product Briefs, Lesson Plans, and Brand Standards.
  • Ensuring that all services delivered to children meet all requirements of the Children's Safety Guide at all times.
  • Making sure that you, your team members, and members are in a safe and healthy environment at all times and ensure the needs of the children are a priority in line with the Guide.
  • Ensuring that the member experience, member usage, member participation, and member value for money is maximised through coach expertise, session/event quality and consistency, member communication, and great equipment and facilities standards.
  • Knowing your club and engaging with members about their activities and seeking ways to improve their experience of DL Clubs at every opportunity.
  • Taking ownership of and utilising channels of communication such as Member Surveys, Employee Engagement Surveys, comment cards, member forums, and mystery members etc. to improve the member/team member experience.
  • Taking ownership to resolve member's queries or complaints.
  • Ensuring that we recruit great people and induct, train, manage, and review them regularly to develop a high-performance team. Building good relationships with team members to utilise resources for the benefit of all.
  • Participating and sharing knowledge and expertise with other team members.

Performance will be measured by:

  • Observing you and your team delivering fantastic service and engagement with members.
  • The children's areas are compliant on all Health and Safety requirements and Children's Safety Guide.
  • Observing you and your team's speed and efficiency to react to incidents, issues, or complaints.
  • What members, team members, or mystery members tell us about you and your team and our programme.
  • Yourself and your team's performance against our 6 Values.
  • How well you, you and your team follow DL Clubs ways of operating.
  • Achieving compliance against all legislative and company documentation and audits.
  • Achieving Holiday Active, and Parties revenue targets.
  • Achieving member participation targets for the children's programme.
  • Managing costs and achieving budgeted margin.
  • Ensuring that all new child members receive the Family Welcome and All Stars taster sessions along with the Junior Tennis Pro and the Swimming Co-ordinator.
  • Contribution to the club's member count in particular members that are families with children.
  • Monthly club visits from Regional Manager and/or any other Club Support visitors.

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