Senior Client Relationship Manager

2 weeks ago

Castleford, Wakefield, United Kingdom Jobheron Full time
Key Responsibilities:
  • Build and maintain long-term relationships with key clients such as property developers, architects, interior designers, and construction companies.
  • Interpret architectural drawings, project plans, and bills of quantities to provide detailed and accurate quotations.
  • Identify and pursue new sales opportunities through telephone, email, and online outreach.
  • Manage client expectations, provide updates on projects, and ensure all queries are handled with a high level of service.
  • Use Pipedrive and other internal tools to log new enquiries, quotations, and project updates efficiently.
  • Conduct regular site visits or client meetings as necessary, managing your own schedule and travel plans.
  • Liaise with the operations team to ensure orders and projects are progressing according to schedule and resolve any technical issues.
Required Experience:
  • Previous experience in account management, sales, or estimating roles in the construction or design industry.
  • Basic knowledge of architectural terminology, with the ability to read and interpret construction drawings and schedules.
  • Excellent organisational skills, with the ability to manage multiple projects and clients simultaneously.
  • Strong communication skills both written and verbal, with the ability to create rapport over email, phone, and video calls.
  • Numerically minded with attention to detail, particularly in providing accurate and timely estimates.
  • Familiarity with CRM systems (e.g., Pipedrive) and accounting software (e.g., Xero) is a bonus.
  • Ability to handle complex client requirements and deliver exceptional service.
  • Full driving licence required for occasional travel and site visits.
  • Willingness to visit the factory and attend trade shows when required.
Benefits:
  • Flexible working arrangements: part-time or full-time depending on the right candidate.
  • A performance-based bonus scheme.
  • Opportunities to travel to production facilities, site visits and attend industry events.
  • The chance to be part of a close-knit team with a supportive, family-like atmosphere.
  • Personal and professional growth within a rapidly expanding business.

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