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Front of House Ambassador

2 months ago

Bradford, Bradford, United Kingdom Bradford Council Full time
Front of House Team Member

We are seeking a skilled and enthusiastic individual to join our Front of House team at the King's Hall and Winter Garden in Ilkley. As a key member of our team, you will be responsible for delivering exceptional customer service to our patrons, ensuring a safe and secure environment for all.

Key Responsibilities:
  • Provide excellent customer service, responding to queries and resolving issues in a professional and courteous manner.
  • Monitor audience behavior, ensuring the safety and security of all patrons.
  • Maximize sales of concessions and merchandise, handling transactions accurately and efficiently.
  • Check tickets quickly and accurately, verifying details and resolving any discrepancies.
  • Provide information on upcoming shows and events, promoting our venue and its offerings.
  • Contribute to the maintenance of a clean and hygienic environment, adhering to Covid-19 guidelines and protocols.
Requirements:
  • Excellent communication and interpersonal skills, with the ability to work effectively with colleagues and patrons.
  • Ability to work independently and as part of a team, demonstrating initiative and a willingness to learn.
  • Basic knowledge of customer service principles and practices.
  • Ability to work flexible hours, including evenings and weekends, and to be available for bank holidays.
  • Good command of English, both spoken and written.

We offer a competitive hourly rate and the opportunity to work in a dynamic and supportive environment. If you are a motivated and customer-focused individual, we encourage you to apply for this exciting opportunity.