Assistant Store Manager Role

4 weeks ago


Belfast, United Kingdom Charles Tyrwhitt Full time
About the Role:

The Assistant Store Manager is a crucial position in our store's leadership structure. As a key member of the team, you will be responsible for influencing and exceeding sales targets, maximizing KPI goals, and ensuring exceptional customer service experiences. Your primary objective will be to lead and work alongside the sales team to identify and capitalize on sales opportunities and targets, while recognizing and coaching great performance. Additionally, you will build lasting relationships and connections with customers, manage customer appointments, and handle customer feedback in collaboration with the Store Manager.

This role requires a strong commercial acumen, with the ability to analyze sales data and make informed decisions to drive business growth. You will train the sales team on our service and selling standards, encouraging them to utilize all available tools and resources to deliver a high level of customer service. Your influence will be instrumental in creating a professional and enjoyable store atmosphere for both the sales team and customers.

Responsibilities:

- Lead and work alongside the sales team to achieve and exceed sales targets
- Analyze sales data to inform business decisions and drive growth
- Train the sales team on our service and selling standards
- Build lasting relationships with customers and manage customer appointments
- Collaborate with the Store Manager to handle customer feedback

Requirements:

- Previous retail management experience
- Proven ability to lead, inspire, and motivate others
- Coaching and leadership skills
- Strong commercial acumen and analytical skills
- Stock management and loss prevention experience
- Knowledge of Microsoft Office and understanding of systems

What We Offer:

- Competitive salary and quarterly bonus scheme
- Uniform and retail colleague benefits
- Entrepreneurial environment with opportunities for growth and development
- Access to the Tyrwhitt Academy for professional development

About Us:

At Charles Tyrwhitt, our purpose is to make it easy for men to dress well. We take care of a chap's entire wardrobe, providing stylish solutions for every occasion. We make sure he gets what he wants, when and how he wants it.
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