Technical Claims Specialist
2 weeks ago
About the Role
RPC is seeking a skilled Technical Claims Handler to join our growing team. As a Technical Claims Handler, you will be responsible for handling claims made against professionals on an outsourced basis.
Key Responsibilities
- Manage a full caseload of professional indemnity claims, ensuring accurate reporting and adherence to delegated authority principles.
- Support the manager in supervision, training, and delivery of deskside and group training to team members.
- Provide excellent customer service, contributing to our market-leading claims function.
- Build and maintain effective relationships with customers and suppliers to ensure defined service levels are met.
- Ensure consistent approaches to client claims, implementing Insurers' reserving policies and managing costs.
- Investigate and identify insured exposure, providing guidance and assistance to the insured in response to complaints and claims.
- Negotiate settlement of claims within delegated authority.
- Investigate and report to Insurers on policy cover and response.
Requirements
- Experience in claims with technical claims knowledge and expertise.
- A thorough understanding of relevant legislation and legal frameworks.
- Excellent customer service skills, with the ability to deal with difficult situations.
- Good communication skills, both orally and in writing.
- Ability to prioritise and adapt plans, producing high-quality work under tight timescales.
Working with RPC
RPC is a leading law firm with a strong insurance business. As a Technical Claims Handler, you will be part of a team that provides significant value to the firm and its clients. You will work collaboratively with other Claims Handlers and Managers, training and coaching team members, and contributing to our market-leading claims function.
What We Offer
RPC offers a competitive salary and benefits package, as well as opportunities for career development and growth. If you are a skilled Technical Claims Handler looking for a new challenge, please apply to join our team.
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