Technical Claims Specialist
4 weeks ago
ROLE OVERVIEW
We are seeking a highly skilled Technical Claims Handler to join our growing team at RPC, handling claims made against professionals on an outsourced basis.
You will be working closely with the Head of Claims and other team members, responsible for a technical caseload of varied professional indemnity claims, ensuring the delivery of a first-class claims experience to policyholders and accurate reporting to Insurers.
As a Technical Claims Handler, you will be able to identify gaps in information and investigate notifications effectively, protecting the insurer and insured's position. You will be delivering a service that ensures that the Insured and broker are advised and guided towards the appropriate outcome.
Investigation and identification of strategy to resolve matters will be essential, taking into account the cost-benefit analysis and commercial background. You will also have the opportunity to work collaboratively and with other Claims Handlers and Managers in training and coaching other team members.
KEY RESPONSIBILITIES
- Running a full caseload of professional indemnity claims, having an accurate understanding of the delegated authority principles and reporting requirements on all matters falling outside of the delegated authority with minimal supervision.
- Supporting the manager(s) in respect of supervision, identification of training need and delivery of deskside and group training to team members.
- Providing excellent customer service at all times, contributing to being a market-leading claims function.
KNOWLEDGE, SKILLS AND EXPERIENCE
REQUIRED
- Experience in claims with technical claims knowledge and expertise.
- A thorough understanding of relevant legislation and legal frameworks and the importance of compliance.
- Excellent customer service skills, with the ability to deal with difficult or demanding situations and clients.
ADVANTAGEOUS
- LLB Law, GDL, ACII, CILEx or equivalent legal qualifications.
- A good working knowledge of law firm operations and pressures; understanding the need for efficient, timely, cost-effective support.
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