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Customer Service Representative
2 months ago
Job Summary:
We are seeking a highly motivated and customer-focused individual to join our team as a Waiting Team Member at Sinah Warren Hotel.
About the Role:
As a key member of our Hospitality department, you will play a vital role in delivering exceptional service to our guests. You will work closely with the Food and Beverage Manager to ensure a seamless guest experience from arrival to departure.
Key Responsibilities:
- Provide outstanding customer service to guests, responding to their needs and exceeding their expectations.
- Work collaboratively with the Food and Beverage team to ensure efficient service delivery.
- Develop and maintain a thorough knowledge of our products and services to effectively promote and upsell to guests.
- Contribute to a positive and inclusive team environment, supporting colleagues and promoting a culture of excellence.
- Participate in ongoing training and development to enhance skills and knowledge, ensuring compliance with company standards and regulations.
What We Offer:
- A competitive hourly rate, with opportunities for progression and career development.
- A comprehensive training program, including externally recognized qualifications and in-house development opportunities.
- Access to a range of benefits, including free or discounted food, use of gym and leisure facilities, and discounts with national brands and retailers.
- A dynamic and supportive work environment, with opportunities to work with a diverse and multi-skilled team.
Requirements:
- A passion for delivering exceptional customer service and a commitment to exceeding guest expectations.
- Excellent communication and interpersonal skills, with the ability to work effectively in a team environment.
- A willingness to learn and develop skills, with a focus on continuous improvement and professional growth.
- A flexible and adaptable approach, with the ability to work varied shifts and respond to changing circumstances.
Location: Sinah Warren Hotel, Hayling Island
Diversity, Equity, and Inclusion: We are committed to creating an inclusive and diverse work environment, where everyone feels valued and respected. We welcome applications from all backgrounds and communities, and are happy to discuss reasonable adjustments or flexibility requirements.
