German Speaking Leadership Role

6 days ago


Saint Neots, Cambridgeshire, United Kingdom Resourcing Group Full time
Job Overview: We are seeking an experienced Customer Care Team Leader to join our team at Resourcing Group. This is a fantastic opportunity to develop your leadership skills and make a real impact on customer satisfaction.

As a Customer Care Team Leader, you will be responsible for managing a team of customer service representatives who provide support to our German-speaking customers. You will need to have excellent leadership and communication skills, as well as the ability to analyze data and make informed decisions.

The ideal candidate will be a natural leader with a strong track record of delivering results in a customer-facing role. You will be fluent in German and English, with excellent writing and verbal communication skills.

**Responsibilities:**
  • Manage a team of customer service representatives
  • Analyze data to identify trends and areas for improvement
  • Develop and implement strategies to improve customer satisfaction
  • Work closely with the sales team to ensure seamless customer experience


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