Lodgement Specialist
4 weeks ago
About EML
We're a company that values our people and is committed to supporting our employees by investing in their professional development and providing generous employee benefits.
The Role
We're looking for a talented individual to join our team in Newcastle as a Lodgement Specialist. As part of our diverse team, you will help make a positive impact on someone's life every day.
The purpose of the role is to be responsible for processing and managing workers compensation claims lodgments, including the handling of phone lodgements from customers, and to support the business having claims allocated into a team equipped to deliver appropriate return to work strategies with an optimal customer experience.
This will be a Permanent Full-Time position based in the Newcastle office, with flexibility to work from home.
Your Responsibilities
- Gather comprehensive information at lodgement to ensure claim is assigned to the most appropriate segment to meet specific customer needs
- Provide excellent customer service experience
- Provide education to our customers on the claims management process
- Improve overall quality of phone lodgement and communication
- Encourage proactive and open communication with key stakeholders during the lodgement information gathering process
About You
- Workers compensation experience desirable but not essential
- Demonstrated experience in customer service with a passion for helping people
- Excellent verbal and written communication skills
- The ability to prioritise tasks and manage multiple claims efficiently is vital to meet deadlines and maintain a smooth workflow
- Strong understanding of medical terminology
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