Case Manager

1 day ago


Liverpool, Liverpool, United Kingdom LCVS (Liverpool Charity & Voluntary Services) Full time
Job Title: Case/Complaints Manager

We are seeking a highly motivated and organized individual to join our Quality and Compliance team as a Case/Complaints Manager. This role will involve investigating quality, HR, complaint, and safeguarding matters, ensuring the organization responds positively to issues identified and makes recommendations for improved practice.

Key Responsibilities:
  • Investigate quality, HR, complaint, and safeguarding matters
  • Ensure the organization responds positively to issues identified
  • Make recommendations for improved practice
  • Lead on policy coordination, assisting with document control and working to coordinate relevant departments on policy updates and implementation
Requirements:
  • Dynamic, motivated, and positive individual
  • Excellent communication and interpersonal skills
  • Ability to work independently and as part of a team
  • Strong organizational and time management skills
What We Offer:
  • Opportunity to work with a leading mental health and learning disability social care charity
  • Competitive salary and benefits package
  • Hybrid working arrangement with some days based in our Head Office in Liverpool and travel to other Imagine sites across the North-West

We are an equal opportunities employer and welcome applications from all qualified candidates. Please submit your application, including your CV and a cover letter, to [insert contact information].


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