Senior Network Operations Specialist

5 days ago


London, Greater London, United Kingdom OpticoreIT Full time
Job Title

**Network Operations Center Engineer**

Company Overview

OpticoreIT is a leading IT services consultancy, offering a wide range of opportunities to work in challenging and exciting environments across various sectors, including Finance, Media, Telecommunications, and more.

We are seeking a highly skilled Network Operations Center Engineer to join our team. This role involves working in our state-of-the-art Network Operations Centre as a 2nd line Network Support Engineer.

Key Responsibilities
  • Diagnose and solve 2nd line problems and incidents with limited supervision and within SLAs.
  • Monitor ticket queues, multitask, and prioritise work by shifting focus as and when required.
  • Troubleshoot system and network problems, identify root cause and escalate when appropriate.
  • Work closely with the 3rd Line team to resolve complex problems.
  • Administer and maintain customer infrastructure via change control.
  • Perform RMAs, software upgrades and patch management for several vendors.
  • Carry out on-site client visits as required.
  • Create technical documents, diagrams, and SOPs while maintaining the company's knowledge base.
  • Administer and maintain the company's lab infrastructure.
  • Support Services delivery function by generating appropriate reporting.
Requirements
  • CCNA certification, working towards CCNP
  • Cisco Routing & Switching experience
  • Exposure to administering and upgrading Routers, Switches, and Firewalls
  • Firewalling experience
  • Experience within a network support environment
Benefits
  • Discretionary bonus
  • Private health care
  • Private dental care
  • Pension
  • EV car, discounted nursery, and cycle-to-work schemes
  • EMI share scheme


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