Senior Network Operations Specialist
5 days ago
**Network Operations Center Engineer**
Company OverviewOpticoreIT is a leading IT services consultancy, offering a wide range of opportunities to work in challenging and exciting environments across various sectors, including Finance, Media, Telecommunications, and more.
We are seeking a highly skilled Network Operations Center Engineer to join our team. This role involves working in our state-of-the-art Network Operations Centre as a 2nd line Network Support Engineer.
Key Responsibilities- Diagnose and solve 2nd line problems and incidents with limited supervision and within SLAs.
- Monitor ticket queues, multitask, and prioritise work by shifting focus as and when required.
- Troubleshoot system and network problems, identify root cause and escalate when appropriate.
- Work closely with the 3rd Line team to resolve complex problems.
- Administer and maintain customer infrastructure via change control.
- Perform RMAs, software upgrades and patch management for several vendors.
- Carry out on-site client visits as required.
- Create technical documents, diagrams, and SOPs while maintaining the company's knowledge base.
- Administer and maintain the company's lab infrastructure.
- Support Services delivery function by generating appropriate reporting.
- CCNA certification, working towards CCNP
- Cisco Routing & Switching experience
- Exposure to administering and upgrading Routers, Switches, and Firewalls
- Firewalling experience
- Experience within a network support environment
- Discretionary bonus
- Private health care
- Private dental care
- Pension
- EV car, discounted nursery, and cycle-to-work schemes
- EMI share scheme
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