Operational Support Specialist
3 days ago
Penta Consulting is seeking a highly organized and proactive Operational Support Specialist to provide exceptional support to our hosted clients and their resources. As a key member of our team, you will be responsible for ensuring seamless onboarding and offboarding processes, managing client relationships, and maintaining accurate data on our CRM system.
Key Responsibilities- Client Relationship Management: Develop and maintain strong relationships with external clients and resources, ensuring timely and effective communication and issue resolution.
- Operational Support: Provide proactive support to operation leads and internal teams to ensure swift resolution of client issues and concerns.
- CRM Administration: Process and manage client data, extensions, amendments, and new placements on our CRM system.
- Commercial Support: Collaborate with the commercial team to ensure smooth onboarding and offboarding processes, and work with international compliance partners to support hosted resources.
- Financial Management: Oversee the receipt, checking, and processing of time sheets, invoices, and expenses in line with client agreements.
- Compliance and Certification: Ensure adherence to frame agreement guidelines and track POs with clients and internal finance teams.
- Reporting and Analytics: Provide regular tracking reports to management as directed.
- Relevant Experience: Proven business-to-business operational experience is essential.
- Account Management: Experience in account management is desirable.
- Education: A-level education is essential.
- Language Skills: Spanish language skills are desirable.
- Organizational Skills: Excellent organizational and time management skills.
- Communication Skills: Strong communication and customer service skills.
- Proactivity: Proactive and reliable with the ability to work under pressure.
- Technical Skills: Experience with CRM databases and complex enquiries.
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Operational Support Specialist
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Epsom, Surrey, United Kingdom Penta Consulting Full timeJob SummaryPenta Consulting is seeking a highly organized and proactive Operational Support Specialist to provide exceptional support to our hosted clients and their resources. As a key member of our team, you will be responsible for ensuring seamless onboarding and offboarding processes, managing client relationships, and providing administrative...
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Operational Support Specialist
3 days ago
Epsom, Surrey, United Kingdom Penta Consulting Full timeJob SummaryPenta Consulting is seeking a highly organized and proactive Operational Support Specialist to provide exceptional support to our hosted clients and their resources. As a key member of our team, you will be responsible for ensuring seamless onboarding and offboarding processes, managing client relationships, and providing administrative...
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